Effective Communication Skills Pdf
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Effective Communication Improving Communication Skills in Your Work and Personal Relationships Effective communication sounds like it should be instinctive. But all too often, when we try to communicate with others something goes astray. We say one thing, the other person hears something else, and misunderstandings, frustration, and conflicts ensue. This can cause problems in your home, school, and work relationships. For many of us, communicating more clearly and effectively requires learning some important skills. Whether you’re trying to improve communication with your spouse, kids, boss, or coworkers, learning these skills can deepen your connections to others, build greater trust and respect, and improve teamwork, problem solving, and your overall social and emotional health. What is effective communication?
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Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood. More than just the words you use, effective communication combines a set of 4 skills: • Engaged listening • Nonverbal communication • Managing stress in the moment • Asserting yourself in a respectful way While these are learned skills, communication is more effective when it becomes spontaneous rather than formulaic. A speech that is read, for example, rarely has the same impact as a speech that’s delivered (or appears to be delivered) spontaneously. Of course, it takes time and effort to develop these skills.
The more effort and practice you put in, the more instinctive and effective your communication skills will become. What’s stopping you from communicating effectively? Common barriers to effective communication include: Stress and out-of-control emotion. When you’re stressed or emotionally overwhelmed, you’re more likely to misread other people, send confusing or off-putting nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior.
To avoid conflict and misunderstandings, you can learn how to quickly calm down before continuing a conversation. Lack of focus. You can’t communicate effectively when you’re multitasking. If you’re checking your phone, planning what you’re going to say next, or daydreaming, you’re almost certain to miss nonverbal cues in the conversation. To communicate effectively, you need to avoid distractions and stay focused. Inconsistent body language. Nonverbal communication should reinforce what is being said, not contradict it. If you say one thing, but your body language says something else, your listener will likely feel that you’re being dishonest.
For example, you can’t say “yes” while shaking your head no. Negative body language. If you disagree with or dislike what’s being said, you might use negative body language to rebuff the other person’s message, such as crossing your arms, avoiding eye contact, or tapping your feet. You don’t have to agree with, or even like what’s being said, but to communicate effectively and not put the other person on the defensive, it’s important to avoid sending negative signals. Effective communication skill 1: Become an engaged listener When communicating with others, we often focus on what we should say. However, effective communication is less about talking and more about listening.
Effective Communication Skills Pdf
And communication skills often rank among the most critical for work related success. Yet the level of skill required for effective communication to occur, belies the simplicity of.
Listening well means not just understanding the words or the information being communicated, but also understanding the emotions the speaker is trying to convey. There’s a big difference between engaged listening and simply hearing. When you really listen—when you’re engaged with what’s being said—you’ll hear the subtle intonations in someone’s voice that tell you how that person is feeling and the emotions they’re trying to communicate.